Delete your account

How to request deletion

Send an email to dev@skes.tech from an address you control, using the subject line "Delete my WA-B account", and include:

• Your business's registered WhatsApp number (the number your account is linked to).
• Your business name, so we can confirm we're deleting the right account.

We verify the request against the WhatsApp number on file before acting on it, to stop anyone else from deleting your account on your behalf.

What gets deleted

• Your business profile, owner name, and account credentials (API keys and your linked Clerk login, which is where any passkeys you've added live).
• Your product catalog, categories, and inventory records.
• Your orders, order history, and delivery records.
• Your customer records — names, phone numbers, addresses, and conversation history collected through your bot.
• Billing and subscription history.
• Devices registered for push notifications.

Some records may be retained briefly beyond deletion where we're legally required to (for example, financial transaction records for tax/audit purposes), but they're removed from active use and from your account immediately.

Timeframe

We process deletion requests within 30 days of verifying your identity. You'll get a confirmation email once it's done.

Partial deletion

If you only want a specific customer's data removed (for example, a customer asks you to erase their information), email the same address with the customer's WhatsApp number and we'll remove just that customer's records instead of your whole account.